Refund policy

Returns and Exchanges: We have a 21-day return policy, which means you have 21-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

The customer is required to cover shipping costs both ways for return and exchange items. Shipping costs are non-refundable.  Customers are required to send another suitably sized satchel for their return item to be shipped back in. 

Providing an exchange is reliant on stock levels and is not guaranteed in all situations.

To start a return, you can contact us at info@outerline.com.au

Please note that returns will need to be sent to the following address: 

Outer Line Returns, 80 Dart Street, Redland Bay QLD 4165

You can always contact us for any return question at info@outerline.com.au

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at outerlineapparel@outlook.com.

Faults after Warranty Periods: While our six-month warranty covers manufacturing defects, we understand that issues can sometimes arise beyond this period. If you believe your item has a genuine fault after the warranty has expired, please reach out to us. We assess these on a case-by-case basis and may be able to offer a discounted replacement or store credit as a gesture of goodwill. Contact can be made at info@outerline.com.au